Frequently Asked Questions

The items found in our online shop are made-to-order, which means that we begin making your piece shortly after your order has been placed. It currently takes us about 2 weeks to finish and ship your item from the time that you place your order. If you have ordered a ring sizing kit, your ring will take us about 2 weeks to finish from the time that you update us on your finger size, after having received your sizers.

If you need your item before a specific date and you’re worried that it won’t arrive in time, please contact us to ask if we can get it to you before that date.

Once your item has been shipped you should receive it within 2 to 10 days.

Shipping to Canada, the United States, and Mexico:

We offer free shipping. Packages are shipped with either FedEx or the post office. We will contact you shortly after you have placed your order, letting you know when your item will be completed and sent out (our current turnaround time can be seen at the top of this page). All of the shipping services that we use include tracking and insurance, except when sending a free ring sizing kit. Once shipped, you can expect to receive your item within 2 to 10 days.

All of our items are made entirely by us here in our studio and fall under the North American free trade agreement (USMCA). No tariffs or other surprise shipping fees will be applied when buying from Canada, the United States, or Mexico.

Please see our sizing information page. 

We want to simplify your online ring buying experience and get you wearing a ring that fits properly. That’s why we provide 1 free resize with all of our rings. This includes wood inlaid rings and other rings that cannot be traditionally resized. All that we require is that you send the original, unaltered ring back to us within 60 days of receiving it, and cover the costs of shipping.

If your wood inlaid ring is made in a non-traditional metal, such as titanium or stainless steel, the ring will have to be remade from scratch, but our 1 free resize policy still applies. Gold rings that are inlaid with wood can usually be traditionally resized once the wood is removed. When resizing wood engagement rings or wood wedding bands, the original piece of wood will have to be removed and then replaced with a new one. 

Please note: our resize turnaround time is roughly the same as our current turnaround time for ring production, which can be seen at the top of this page.

If you are unsure of your size, please take advantage of our ring sizers, which are offered free with the purchase of any ring.

See our page on ring sizing for info on how to be accurately sized.

Yes! Please use our contact page if you would like to request a custom order or if you have any questions regarding a custom made piece.

Yes. However, there are some materials that cannot be used.

We can use: 

• Wood for inlays.
• Loose stones to be broken down and inlaid, including sand and shell.
• Most faceted gemstones.

We cannot use:

• Your precious metals to be melted down and made into a new ring. Most jewelry gold is alloyed, which means that it is made up of a mixture of gold and various other metals. Melting and reusing gold alloys can be problematic, and may cause pitting, brittle metal, discoloration, and cracking in a newly cast piece.

For more info, please see our Incorporate Your Own Materials page.

Our wooden rings are made with metal cores, which allows you to wear a piece of wood while taking advantage of the strength of metal. The wood is protected with a marine grade resin, and as long as the finish is maintained, this type of ring can last for a very long time. 

Yes, our wooden rings are waterproof provided the resin finish is maintained and doesn’t become damaged. If you find that the resin is damaged enough to expose the wood, it may be time to send the ring back for refinishing.

The terms “lab-grown” or “lab-created” refer to gemstones that are man-made instead of mined from the earth. They are real minerals that are chemically and physically identical to their earth-mined counterparts. For example, a lab-grown diamond is a real diamond, but it is made in a lab with equipment that reproduces diamond forming conditions within the earth.

Yes, we offer full refunds on select products. Items that cannot be refunded include: custom designed orders (where the customer worked with us to design a new piece of jewelry, or sent in materials to be used in their piece); jewelry that is set with a diamond larger than .30 carats; and rings that have been resized. Please see our Returns & Refunds page for additional information.

Yes, our jewelry comes with a two year manufacturing warranty. Please see our warranty page for more info.

We accept most major credit cards, PayPal, Google Pay, and Apple Pay. We have also partnered with Affirm to offer flexible payment plans. For more info, see our policies page.

You can pay in either Canadian dollars or US dollars. There is a currency change dropdown in the upper left of your screen (desktop) where you are able to change currencies. If you are using a mobile device, the currency dropdown is located at the top of the main menu.

Yes, we have partnered with Affirm to offer flexible payment plans that allow you to choose a buy now pay later plan that works for you.

Affirm is currently only available to our Canadian customers. If you are from the US, we can set you up with your own custom product listings that can be used to make your installments. You can request as many installments as necessary. If you decide to go this route, please note that we won’t begin work on your ring until payment has been made in full.

Things to note:

• We can provide a refund on return for purchases made through Affirm, but 8% will be held back to cover the cost of Affirm’s merchant fee. Our regular return policies (see above) apply.
• If you have us create custom product listing installments for you, payment must be made in full before production begins on your ring. Once paid in full, our regular turnaround time applies (see the top of this page for current turnaround time). 
• We do not accept returns/refunds on orders placed via our custom product listing installments.