Returns & Refunds

We offer refunds on select products. Items that cannot be refunded include: custom designed orders (where the customer worked with us to design a new piece of jewelry, or sent in materials to be used in their piece); jewelry that is set with a diamond larger than 0.30 carats; and rings that have been resized. 

For accepted returns, the cost of the product will be refunded, minus the cost of shipping that we originally paid to send the item, and the fees that some payment processors charge on refunds:

• If you chose to pay by credit card at checkout, the fee for a refund is 2.9%.
• If you chose to pay by PayPal at checkout, the fee for a refund is 2.9% for Canadian customers, and 4.4% for American customers.
• There is no refund fee if you chose to pay by either Google Pay or Apple Pay.

If you have purchased an item through a payment plan, please note:

• We can provide a refund on return for purchases made through Affirm, but 8% will be held back to cover the cost of Affirm’s merchant fee. Our regular return policies apply.

To be eligible for refund, please contact us within 14 days of receiving your order; the piece must arrive back to us in its original, unaltered state.

Jewelry that has been damaged, resized, or otherwise altered in any way is not eligible for refund. If you have any questions regarding whether or not a particular piece can be returned for refund, feel free to contact us.

The customer is responsible for any fees associated with returning their item(s), including shipping costs, duties, brokerage fees, etc. These fees, if applicable, are non-refundable. We cannot be held responsible for shipments that have been lost or damaged during return. We highly recommend using a shipping service that includes tracking and insurance.

Our return address is: